SageAnalytics
Technologies Used:
C# | Web Forms | Razon Pages | ASP.NET Core 9 | SQL Server | SQL Server Agent Jobs | SSRS
Project Overview:
Sage Advantage offers Evaluate Quality, a cloud-based quality management platform designed for comprehensive evaluation, scoring, and real-time feedback. This platform supports service quality tracking and several key operational functions essential for performance improvement and quality assurance.
Features :
- Real-Time Reporting
- Customizable Quality Standards & Procedures
- Feedback & Evaluation Tools
- Scoring System
- Advanced Analytics & Reporting
- Appeals Management with Root Cause Analysis
- SaaS-Based Delivery Model
- AI Services for Auto Agent Call Evaluation
