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Sageanalytics

    Sageanalytics

    Sage Advantage offers Evaluate Quality, a cloud-based quality management platform designed for comprehensive evaluation, scoring, and real-time feedback. This platform supports service quality tracking and several key operational functions essential for performance improvement and quality assurance.

    Features :

    1. Real-Time Reporting
    2. Customizable Quality Standards & Procedures
    3. Feedback & Evaluation Tools
    4. Scoring System
    5. Advanced Analytics & Reporting
    6. Appeals Management with Root Cause Analysis
    7. SaaS-Based Delivery Model
    8. AI Services for Auto Agent Call Evaluation

    Project URL : https://evaluatequality.net/

    Tools Used : C# | Windows Forms | ASP.NET Core 9 | SQL Server | SQL Server Agent Jobs | SSRS